FREQUENTLY ASKED QUESTIONS
If the answer to your Question is not below, please either email: firstname.lastname@example.org or telephone: 01274 588079.
Q. Can I Order Samples of Fabrics or Wallpapers?
A. Yes, we would always recommend that you have seen the fabric/wallpaper in person before placing your order. This can be in a pattern book from a local stockist or by ordering samples. Samples are charged at £2.00 for up to 4 and take approx. 3-8 working days to arrive to a standard UK address, provided the samples are in stock. You will be notified by email if your sample/s are out of stock, or discontinued, and at this time you can choose to wait for the sample or select an alternative.
Q. How long will my Fabric or Wallpaper take to arrive?
A. Orders are usually delivered within 2-5 working days, to a Standard UK area, provided your selected items are in stock. You will be notified by email if your item is out of stock, or delayed, and at this time you can choose to wait for the item, select an alternative or cancel your order for a full refund. Certain Brands do offer an Express Delivery, please get in touch for more information. We would recommend that you book not book a decorator until the order has arrived.
Q. How can I find out if the fabric I want is suitable for upholstery?
A. Each fabric will have the manufacturer’s intended uses as part of the product details. If the fabric you are interested in can be used for upholstery we would recommend you get in touch to discuss your order further. Our sales team will discuss the intended use of the fabric and ask for the quantity you are looking to receive. They will then investigate whether the fabric is suitable for your needs and discuss any additional information. Please note; the majority of fabrics on our website are priced for non-FR Treated stock. There may be an additional charge if the fabric requires further treatment to make it compliant.
Q. The product I have received is different to what I ordered, what can I do?
A. We provide the product details (including vertical pattern repeat and useable width) as per the Brand's information. These measurements are provided as approximate figures and a certain level of tolerance is allowed. We are more than happy to investigate any discrepancies further and ask that you please get in touch as soon as possible via phone or email with your order details.
Q. Can I order fabric only from you?
A. For most brands, yes simply find your fabrics, add to the cart and purchase. Some Brands such as Romo/ Villa Nova & Colefax & Fowler/ Jane Churchill are sold as Tailor Made products only.
Q. Can I order part-metres of fabric?
A. Yes you can on our sister website House Decor Interiors.
Q. What are your Opening Hours?
A. Our Phone lines are open from 9.00am – 4.45pm Monday – Friday, however if you leave a message, or send us an email we’ll aim to get back to you on the next business day.
Q. Will my rolls of Wallpaper all be from the same batch?
A. Yes, always. We may be able to offer a reservation service for additional rolls (dependant on the brand) if you are unsure of the quantity required. If you already have some wallpaper and find you need to order more from the same batch, please specify the batch number required in the 'Additional Information' section when ordering. We would recommend that you phone prior to ordering to check that the batch you require is still available.