DELIVERY CHARGES

Small Orders (via Royal Mail) £3.50 (inc VAT)
Standard UK Delivery  £7.95 (inc VAT)
Northern Ireland/ Scottish Highlands £17.95 (inc VAT)
Republic of Ireland  £27.95 (inc VAT)

For delivery to Channel Isles please get in touch with our Customer Service team to discuss further.

DELIVERY TIMES

For standard UK delivery we ask that you please allow 2-5 working days from order confirmation. Delivery to Northern Ireland/Scottish Highlands and Republic of Ireland should allow 7-10 working days.

Orders for Rugs are to allow 10-14 working days. This is due to the delivery times from the manufacturers.

We aim to despatch all orders as soon as possible and are happy to accommodate specific delivery instructions where possible.

Please Note: At busy times of the year (such as Christmas and New Years) our delivery times may be slightly delayed due to a high volume of orders. Our delivery times are provided as a guide only and we cannot accept any liability for any delay caused by the delivery agent used or for any other unexpected delays. If you require goods to arrive within a specific timescale please contact us either through our Contacts Page or on Tel: 01274 588079 and we will able to advise you further. We recommend that you do not book a decorator or curtain-maker before you have received your order.

Please be aware that if your order is made up of items that are to be dispatched from multiple locations you may receive it in several separate deliveries, and these could be on different days.

DELAYS

In the unfortunate event that your item is out of stock we will inform you as soon as possible with the option to wait, select an alternative with our assistance if required or cancel for a full refund.

DELIVERY ADDRESSES

We are able to deliver to any standard UK address and would recommend that a delivery address is chosen where it is likely someone would be available to accept the delivery on working days. This is for the majority a work place or a neighbour/relative.

If you are purchasing fabric for your curtain maker or upholster we can also deliver directly to them if this would be more convenient. We strongly recommend that any item is checked thoroughly before used/cut/treated therefore please discuss this with your curtain maker or upholsterer before they accept the delivery on your behalf. There has been rare incidences where fabric rolls have been labelled incorrectly at the manufacturer's warehouse and/or despatched incorrectly therefore we would recommend you have a sample of the item to compare with your order. We cannot accept liability if an incorrect item has been cut/used/treated in any way.

DELIVERY PROCEDURE

We ask that all goods are fully inspected upon receipt and any discrepancies, damages, shortages or defects must be notified to us within 10 working days of receipt. Please check all packaging for damage upon delivery. Damaged Parcels MUST be signed for as damaged where possible.

If you are not in when the Courier attempts delivery they should leave you a calling card with your consignment number and a contact number for the local depot. There is usually a few working days for you to then arrange a more convenience delivery date or collection from the local depot. In the event that they do not hear from you the parcel will be returned to ourselves. We will then try to contact you and re-arrange however an additional delivery charge may be applied.

RETURNS POLICY

We highly recommend that all goods are checked immediately upon receipt. In the unlikely event that you receive goods which are faulty/damaged, please contact us ASAP and we can contact the manufacturers on your behalf for a swift resolution.

If you are arranging for a fabric to be FR Treated / Backcoated / Scotchguarded in any way (not by us) you must ensure it is thoroughly checked prior to treatment.

No returns can be accepted once the goods have been cut, treated or altered in any way. We are unable to accept return of non-faulty bespoke orders (wallpanels, Made to Measure products, etc) or partial orders (fabric, wallpapers, etc).

For the return of non-faulty orders you must contact us within 10 working days of receipt. The complete order must be well packaged and returned in perfect re-saleable condition.  A refund of the original cost (excluding carriage) will be given upon receipt. The cost of returning the parcel / goods is payable by the customer.  We can arrange a collection if required; your refund upon receipt of the returned goods will have a collection charge of £20.00 deducted to return the product (£25.00 for rugs).

We ask that you please include your name, address and order reference within the parcel for ease of reference once we receive the return. Refunds will be made into the original payment method and can take up to 48 hours to be processed.

Please contact us as soon as possible with any queries regarding your order via email at sales@housedecorltd.co.uk or telephone 01274 588079. Any returns without prior arrangement with ourselves will not be accepted.

Should you realise you have ordered incorrectly, please contact us immediately. Certain brands offer a reservation service so please contact us to discuss further rather than ordering surplus. Cancellation of any order MUST be made in writing via Email as soon as possible. Orders are usually processed within 24 hours of confirmation unless specifically agreed otherwise.