sales@housedecorltd.co.uk

01274 588079

Customer Login

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We are closed from 22nd December to 02nd January. All orders and correspondence between then will be dealt with upon our return. We hope you have a Merry Christmas and a Happy New Year!


£15.01 + Vat
Scottish Highlands

£30.01 + Vat
Scottish Isles & Isle of Man

£29.01 + Vat
Isle of Wight & Scilly Isles

£17.95 + Vat
Northern Ireland

 

Standard UK Delivery
Orders for only 1 metre of fabric (except Velvets) are folded and sent via Royal Mail. All orders for more than 1 metre of fabric must be sent on a roll with our Courier, and will therefore have a delivery charge of £6.96 + Vat

Our Couriers will attempt delivery, put a card through the door, and wait for a response before querying the delivery address with us. At this point we will try to contact you, but if we cannot contact you and the parcel is returned to us we will need to pass on the additional charge for redelivery to you.
 
If you are not in when the Courier attempts delivery they will leave you a calling card with your consignment number on and a contact number. If you do not contact the Courier they will attempt delivery again.
ls MUST be signed for as damaged. Goods which have been signed for as ‘received in good condition’ cannot be compensated.All goods received must be fully inspected and any discrepancies, damages, shortages or defects must be notified to us within 7 days of delivery. Please check all packaging for damage upon delivery. Damaged Parce

Delivery Procedure

We are happy to deliver to an address other than your billing address, and we would recommend that you choose a delivery address where it is likely that there will be someone present to accept deliveries on working days, eg. a place of work. We can also deliver directly to your curtain maker or upholsterer if this is more convenient for you, however, in this case we would strongly recommend that you either send them a sample of the fabric to compare your order to, or that you check the fabric yourself before it is cut by them. Although it is extremely rare, there are very occasional incidences of fabric rolls being labeled incorrectly at the Manufacturer’s Warehouse and being dispatched mistakenly.

Delivery Addresses

If we are advised by the Manufacturer that there will be a delay in dispatching your order, we will notify you as soon as possible, and you will have the opportunity to cancel your order for a full refund.
If an item is out of stock we will inform you as soon as possible and you will be given the option to cancel your order for a full refund, select an alternative, or wait for the item to come back into stock.

Delays

Please be aware that if your order is made up of items that are to be dispatched from multiple locations you may receive it in several separate deliveries, and these could be on different days. No further carriage charges will be incurred.
: 01274 588079 and we will able to advise you further. We recommend that you do not book a decorator or curtain-maker before you have received your order. Our delivery times are given as a guide only, and we cannot accept any liability for any delay caused by the delivery agent used or for any other unexpected delays. If you require goods to arrive within a specific timescale please contact us either through our Contacts Page or on
Please note that at busy times such as around Christmas and New Year our delivery times may be longer due to both the Manufacturers and Couriers dealing with a backlog of orders.
For standard deliveries please allow 3-5 working days. For deliveries outside of the standard UK area 7-10 working days should be allowed.

Delivery Times

Please feel free to add your selected items to the cart to view the delivery cost, prior to placing your order.  No personal information needs to be entered for this.

 
RETURNS POLICY
Please contact us ASAP at sales@housedecorltd.co.uk if you have any queries with the goods you've received. Prior arrangement with ourselves is required before a return can be accepted.
Please note: No returns can be accepted once the goods have been cut, treated or altered in any way. We are unable to accept return of non-faulty bespoke orders (wallpanels, Made to Measure products, etc) or partial orders (fabric, wallpapers, etc).
We highly recommend that all goods are checked immediately upon receipt. In the unlikely event that you receive goods which are faulty/damaged, please contact us ASAP and we can contact the manufacturers on your behalf for a swift resolution.
If you are arranging for a fabric to be FR Treated / Backcoated / Scotchguarded in any way (not by us) you must ensure it is thoroughly checked prior to treatment.
Cancellation of any order MUST be made in writing via Email as soon as possible. Orders are usually processed within 24 hours of confirmation unless specifically agreed otherwise.
For the return of non-faulty orders you must contact us within 10 working days of receipt. The complete order must be well packaged and returned in perfect re-saleable condition. A refund of the original cost (excluding carriage) will be given upon receipt. The cost of returning the parcel / goods is payable by the customer. We can arrange a collection if required; your refund upon receipt of the returned goods will have a collection charge of £20.00 deducted to return the product (£25.00 for rugs).
We ask that you please include your name, address and order reference within the parcel for ease of reference once we receive the return. Refunds will be made into the original payment method and can take up to 48 hours to be processed.

Should you realise you have ordered incorrectly, please contact us immediately. Certain brands offer a reservation service so please contact us to discuss further rather than ordering surplus.


About us

House Decor Ltd

With over 20 years experience in the Tailor Made Curtain & soft furnishings business, we are ideal for all your needs.  We have our own Workroom on site , so we are able to provide a first class service of the highest standard.
Our friendly staff are more than happy to provide samples and to give advice on taking measurements, ensuring that your finished curtains, roman blinds or soft furnishings are perfect for your requirements.  
Alternatively, you can simply purchase your fabrics, Roman Blinds, accesories, linings and wallpapers directly from us, for your own projects.
If theres something you require which isn't online please contact us and our friendly staff will be happy to advise and assist.
In addition to our Online Catalogue we also supply Accessories, Cushion Covers & some Upholstering.
We can Make Up Curtains, Blinds and accessories in our own Workroom.  Please Email for a quotation.